Returns & Exchanges
At Empire Glasgow, we want you to be fully satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 14 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unworn condition.
Ship to Empire Glasgow
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing